Cancellation & Rescheduling Policy
We understand that plans may change. SANNIDH aims to provide a fair, transparent and convenient process for cancellation, rescheduling and refund requests.
- A customer can request cancellation before the scheduled service.
- Cancellation/refund eligibility will depend on the timing and circumstances of the cancellation.
- If a customer genuinely feels that the experience is not valuable and communicates this within the first 15 minutes, the experience may be ended without a payment obligation, as per SANNIDH’s customer confidence promise.
- Refunds, wherever applicable, can be handled manually by the SANNIDH team.
